Customer Help is the starting point for buyer questions about accounts, checkout, downloads, wish lists, final-sale digital products, reviews, and product issues on Consignment RPG.
Start Here
- Login / Register to create or access your account.
- My Library shows purchase history, downloads, receipts, and account details.
- Checkout is where cart purchases are completed.
- Wish Lists let signed-in customers save products for later.
- Refund Policy explains the final-sale digital download policy and support exceptions.
- Contact Us if a download is missing, broken, duplicated, materially misdescribed, or cannot be accessed.
When to Contact Buyer Support
- Your paid product does not appear in My Library.
- A tokenized download link fails or points to the wrong file.
- A PDF or ZIP is corrupted, empty, or missing promised files.
- You were charged twice or believe a charge was unauthorized.
- The delivered product is materially different from the product listing.
- You need help with account access tied to a purchase.
Email support@consignmentrpg.com with the subject Buyer Support. Include order number, product title, and the account email used at checkout. Do not send passwords, OTP codes, full card numbers, or bank details.
Product Questions
Product pages should explain the file type, price, publisher, and creation disclosure. If a product appears misleading, broken, or rights-sensitive, use the Contact or DMCA/IP process so it can be reviewed with context.
Reviews and Conduct
Reviews should be honest, courteous, and focused on the product. You may say that a product was not useful, not well edited, poorly organized, overpriced, or did not meet expectations. Reviews with name-calling, cussing, harassment, personal attacks, anti-AI harassment, unsupported accusations, or disrespectful treatment of creators may be removed.
If you have a direct complaint about a publisher, rights issue, missing file, misleading listing, or policy concern, contact support so we can review it properly.